Support & Help

Find answers to common questions or get in touch

Need Help?

Our support team is here to assist you with any questions or issues.

Email Support

support@lukyapps.net • We typically respond within 24 hours

Frequently Asked Questions

How do I play LUKY Puzzle?
Tap any cube to select it, then tap an empty space to move it there. Your goal is to arrange all cubes so that each color forms a continuous horizontal or vertical line. The red teleporter cube can move to any empty space!
What makes the red cube special?
The red cube is your teleporter! While regular cubes can only move to adjacent empty spaces, the red cube can jump to any empty space on the board. Use it strategically to solve puzzles efficiently.
How do I earn three stars on a level?
Stars are based on move efficiency:
  • 3 Stars: Complete at or under par moves
  • 2 Stars: Complete within par + 3 moves
  • 1 Star: Complete the level
How is my score calculated?
Your score starts at 10,000 points. You lose 10 points per second and 50 points per move. Fewer moves and faster completion = higher score!
Can I play offline?
Yes! LUKY Puzzle works completely offline. No internet connection is required to play. Your scores are saved locally on your device.
How do I unlock premium levels?
Level 1 is completely free forever. Levels 2-6 can be unlocked with a one-time in-app purchase. This supports ongoing development and new features.
Is my progress saved?
Yes, your best scores, stars earned, and game progress are automatically saved on your device. However, progress is not synced across devices.

System Requirements

iOS Requirements

  • iOS 17.0 or later
  • iPhone 6s or newer
  • iPad (5th generation) or newer
  • 50 MB available storage

Android Requirements

  • Android 7.0 (API 24) or later
  • Most Android phones & tablets
  • 1 GB RAM minimum
  • 50 MB available storage

Troubleshooting

App is running slowly

  • Close other apps running in the background
  • Restart the LUKY Puzzle app
  • Restart your device
  • Ensure you have enough free storage space

App crashes or won't start

  • Force close the app and restart it
  • Restart your device
  • Check for iOS updates
  • Reinstall the app (note: this resets your scores)

Purchase not restored

  • Ensure you're signed into the same Apple ID
  • Tap "Restore Purchases" in the app
  • Check your internet connection
  • Contact Apple Support if issues persist

Feature Requests

We love hearing from our players! Have an idea for a new feature? Send us an email at support@lukyapps.net with your suggestions.

Popular requests we're considering:

Hint System Daily Challenges Color Themes Achievements Undo Button More Levels

Report a Bug

Found a bug? Help us improve LUKY Puzzle by reporting it! Please include:

  • Your device model and iOS version
  • Steps to reproduce the problem
  • What you expected to happen
  • What actually happened
  • Screenshots or screen recordings if possible

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Contact Support

Response time: Usually within 24 hours