Support & Help

Need help with LUKY Puzzle? Find answers to common questions and get in touch with our support team.

Get in Touch

Have a question or need assistance? We're here to help!

✉️ Email Support

support@lukyapps.net

We typically respond within 24 hours

Frequently Asked Questions

How do I play LUKY Puzzle?

Tap any cube to move it to an available position. To win, you need to:

Make green cubes form touching lines
Make yellow cubes form touching lines
Make blue cubes form lines OR 2×2 squares
All three conditions must be met simultaneously

What does "touching lines" mean?

Cubes of the same color must be adjacent to each other (touching sides, not just corners) to form a continuous line either horizontally or vertically.

Can I undo moves?

Currently, there's no undo feature. Each move is final, which adds to the strategic challenge of the game. Plan your moves carefully!

How is my score calculated?

Your score is based on the number of moves you make and the time taken to complete the puzzle. Fewer moves and less time result in a better score.

Can I play offline?

Yes! LUKY Puzzle works completely offline. No internet connection is required to play the game.

Is my progress saved?

Your best scores and statistics are automatically saved on your device. However, progress is not synchronized across devices.

How do I share my scores?

After completing a puzzle, tap the Facebook share button to share your achievement. You can also share via other social media platforms through your device's share menu.

System Requirements

Minimum Requirements:

iOS: 17.0 or later
Device: iPhone 6s or newer, iPad (5th generation) or newer
Storage: 50 MB available space
RAM: 1 GB (recommended: 2 GB for optimal performance)

Supported Devices:

All iPhone models from iPhone 6s onwards
All iPad models from iPad (5th generation) onwards
iPad Pro (all sizes and generations)
iPad Air (all generations)
iPad mini (all generations with iOS 17+ support)

Troubleshooting

App is running slowly

Close other apps running in the background
Restart the app
Restart your device
Ensure you have enough free storage space

App crashes or won't start

Force close the app and restart it
Restart your device
Check if you have the latest iOS version
Try deleting and reinstalling the app (note: this will reset your scores)

Score sharing isn't working

Check your internet connection
Ensure you're logged into your social media accounts
Try restarting the app
Check your device's privacy settings for the social media app

Feature Requests & Feedback

We love hearing from our players! If you have suggestions for new features, improvements, or general feedback about LUKY Puzzle, please don't hesitate to reach out.

Popular Feature Requests We're Considering:

Multiple difficulty levels
Hints system
Daily challenges
Custom color themes
Achievement system
Multiplayer mode

Bug Reports

Found a bug? Help us make the game better by reporting it! Please include:

Your device model and iOS version
App version (found in Settings)
Detailed description of the issue
Steps to reproduce the problem
Screenshots or videos if applicable

Privacy & Data

LUKY Puzzle respects your privacy. We don't collect any personal information, and all your game data stays on your device. For more details, please read our Privacy Policy.

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

📧 Contact Support

Response time: Usually within 24 hours
Support hours: Monday - Friday, 9 AM - 6 PM EST